"Highlighting the inadequacies of the way in which the earthquakes of 2010-2012 were handled by the insurance industry! "

Public Earthquake Meeting Repair Standards | MBIE Guidelines | Cash Settlements Statute of Limitations | Royal Commission of Inquiry | Group Actions


I hope to see you there!


Where: Christchurch Transitional Cathedral
When: Thursday 10th September 2015 7:00pm – 9:30pm

The purpose of this meeting is to use a public setting to address a number of homeowners concerns.

At the meeting, attendees will be ‘walked through’ post-EQ repair and land issues they are likely to face. The meeting will suggest solutions and / or actions homeowners can initiate and / or support to achieve a resolution, not only for their own home, but for their community. The goal is for homeowners to understand the information and act on it. As a result, they may be better positioned to work as a united group, organising and running meetings relevant to their local communities, with information delivered by people they trust.

The evening will provide ideas on how to achieve wider change in order to safeguard each homeowner’s current and future equity in their home. It will consider how, in the face of a future disaster, we might protect ourselves from a repeat of the debacle many have experienced.

Presenters will address ongoing community concerns around legislation such as the Limitations Act 2010 and the Building Act 2004, and will provide suggestions on how the community can navigate those concerns.

A recent Ministry of Building, Innovation and Employment’s (MBIE) report has raised serious questions for a growing number of homeowners. The meeting will discuss implications of this report, and its scope, plus comments about repairs outside its scope. Attendees will hear ideas on how, as a community, we can petition Parliament to broaden its inquiry into repair standards.

Some homeowners have felt forced to sign repair contracts which add stress to the relationship between themselves the contractor doing the repair work, with the insurer stepping aside. Experienced lawyers will give their opinion on this potential risk to homeowners and whether or not the reality is as clear cut as the contract reads. Is it possible, for example, that the insurance company is not able to divorce itself from its liability?

The use of MBIE Guidelines will be touched on again, as will significant concerns around land issues, which appear less widely understood, and which ‘those in the know’ believe are extremely serious. Experts see a long-term issue that must be considered not only by current owners of land but also by future owners.

In addition, we will address the risks of discharging a claim (out-of-policy cash settlement) and why repairs are failing.

A fast-track “Litigation 101 for the Homeowner”, including Class / Group Actions, will be discussed. This topic will outline why group actions can succeed, as well as their limitations and how those limitations might be overcome if we work together.

The meeting will also include modelling of potential financial risk to New Zealand if the growing anecdotal evidence of failed repairs is similar to the number that failed in the MBIE Report.

Speakers include: Dr Duncan Webb of Lane Neave, with Peter Woods of Anthony Harper, Melanie Tobeck-Bourke, Cam Preston, and Sarah Miles (The Christchurch Fiasco). The speakers are supported by a team of industry professionals. All are volunteering their time and knowledge to help homeowners learn about what these topics might mean for them individually, and how homeowners can directly or indirectly contribute towards a fairer system.

We believe it is important for you to attend, even if you think that your claim is settled and you have ‘moved on’. If you reside in Christchurch, there is content in this meeting that will be relevant to you, particularly about how repair standards and land issues come into play when buying property.

The meeting is geared to address options for dealing with the shortcomings of the insurance industry and how the community may be able to navigate through this situation.


It is clear that the time for inaction has passed

No need to register, but if you wish to do so, search Eventbrite Repair Canterbury or go to

Author: Sarah-Alice Miles

Love to write, create and watch the clouds move across the sky - these days in the Netherlands. 'Art allows us to find ourselves and lose ourselves at the same time'.

3 thoughts on “Public Earthquake Meeting Repair Standards | MBIE Guidelines | Cash Settlements Statute of Limitations | Royal Commission of Inquiry | Group Actions

  1. This is what their blurb says. 1,542 complaint enquiries and 138 complaint investigations about the Canterbury earthquakes since 2010. About 32% of complaints to the ISO Scheme about Canterbury earthquakes are settled, compared with a 21% settlement rate for complaints overall. See
    “Canterbury has been a steep learning curve for the industry,” says Karen. “One thing insurers can do is better prepare for such pressure from a customer service perspective.”


  2. Hi Sarah

    I would be interested in knowing the statistical outcomes of the claims the Insurance Ombudsman has mediated on. Is it true that the ISO has ruled in favour of the insurers, in the majority of cases?



Leave a Comment

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s