"Highlighting the inadequacies of the way in which the earthquakes of 2010-2012 were handled by the insurance industry! "

They can’t say they weren’t warned….



On the 21 June 2013 six concerned residents (all of whom you will be familiar with) and myself went to a meeting with a number of government agencies (MBIE, CERA and the Christchurch City Council). We asked for response to some 33 questions to which we received a typically bureaucratic response.

Why were we there? We were concerned! We were concerned that the majority of homes with under-cap repairs were not being assessed by professionals – not by geotechnical engineers, structural engineers, nor surveyors. The implications of this fact was obvious to us all. We were concerned that the only kind of damage being considered was visible damage. We were concerned that there was little in the way of assessment of land settlement being done, little in the way of structural assessment and even less in the way of land or ground damage assessment. Nor was there any consideration being given to the increased flood-risk in large…

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Author: Sarah-Alice Miles

Love to write, create and watch the clouds move across the sky - these days in the Netherlands. 'Art allows us to find ourselves and lose ourselves at the same time'.

2 thoughts on “They can’t say they weren’t warned….

  1. Sarah, I have a drum I frequently beat. And it relates to how scoping was done. There is no National Standard for Scoping. And from my research there is no International one either. So insurers just dream up the methodology and the desired outcxomes from scoping with no accountability as to the quality. So no surpises as to the outcomes. Which includes the use of unqualified and unskilled staff to assess. To quote an old Phrase “Prescription without diagnosis is mal-practice”. The root cause of all the delays and disputes was the lack of a professionally accepted standard that was accepted by all professional groups as a methodical approach to insitu claims and repairs.


    • Unfortunately there are a myriad of policies out there and the standards do vary. But for under cap properties there is a building Act and Code and that should have sufficed in my opinion. They have dirtied and complicated matters needlessly – or perhaps indeed knowingly. It has certainly saved many millions if not billions of dollars – at the expense of the homeowner of course.


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