As a community we have a responsibility to ensure that more is done to make the ‘Fair’ Insurance Code more than just a worthless good feel read – which it currently would appear to be. Please feel free to add your comments. To access the Code check out these links:
To see the original article http://avonsidechch.blogspot.co.nz/search?q=Fair+Insurance+code
There has been a flurry of insurance related developments this month. Recently EQC covertly released a Customer Interaction Review on how they had performed and on Monday Vero released a report about Canterbury four years on, outlining Vero’s experiences, the improvements made to it’s processes and how it envisages future disasters should be handled.
The most significant release has been that of the Insurance Council of New Zealand (ICNZ) who announced their Revised Fair Insurance Code. The Fair Insurance Code is the code of conduct all major insurers have signed up to and, in general terms, it outlines how an insurer is required to behave.
Despite the glowing terms with which ICNZ have described their Revised Code a close reading of it shows they have produced very little in the way of a fair, transparent or customer friendly way of doing business.
The effect of much of what was raised…
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