"Highlighting the inadequacies of the way in which the earthquakes of 2010-2012 were handled by the insurance industry! "

Insurers Tend to Escalate Claims When The Media Gets Involved!

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Still Experiencing Issues with Your Insurance Claim?






4th September 2014 6:00pm to 7:30pm

Shirley Boys High School



“We are inviting people with unresolved earthquake claims to come along. It will be a good way of getting a feel for how the recovery is going and how many people are still having issues with EQC or/and their insurance companies”.

 “So far over 200 people have officially registered (registration is not a requirement to attend).  It is expected that significantly more than that will show up on the night.

If you are a homeowner planning to attend it would be helpful if you could print a copy of the relevant logo of the insurer that has not repaired your home.  Some copies will be available on Thursday if you cannot do this in advance.” Melanie Tobeck.

If you know of anyone that is still awaiting a repair or rebuild then please encourage them to come along.



 Willing To Share Your Stories  4th September 2014 FOR ALL EARTHQUAKE CLAIMANTS Registration Optional UP ON THE NIGHT



Author: Sarah-Alice Miles

Love to write, create and watch the clouds move across the sky - these days in the Netherlands. 'Art allows us to find ourselves and lose ourselves at the same time'.

One thought on “Insurers Tend to Escalate Claims When The Media Gets Involved!

  1. Hi Sarah
    Not sure I can make the meeting but if not the following general issues are worth raising if you get to say a piece.
    1) Insurers require the insured to prove their loss and I expect most insured have been required to do this in respect of contents claims, but material damage has been hijacked by insurers. I consider this to be a breach of contract in terms of the shonky SOW’s produced and the insistence on using the insurers nominated PM/builder, in the Ridgecrest case one SC judge pointed out that the IAG policy stated – “if you (the insure repair we (the insurer) will pay ” so the insurer has no right of appointment of PM or Builder. 2) Damages – the Judge in the Rout case declined an award partially due to the inability to show a financial loss, however the employment court frequently awards damages for hurt feelings etc so I see no reason in a quake situation to differentiate. 3) )Next is interest on a late paid claim were the SC decisions in – Worldwide NZ LLC v NZ Venue and Event Management Limited establishes that interest is due on a debt and my understanding is that an insurance claim is the insurers liability which unpaid is a debt and in Ridgecrest is established as not merging in a total loss so in my view a Sept event claim of $500k would attract 5% interest for 4 years and a subsequent total loss of a house whose rebuild cost is $1m would incur interest for 3+ years so insurers become liable for $1.5m + interest. The further point here is that insurers should now be more willing to settle early were interest may well exceed any perceived savings by delay or deceit. 4) Delay many insurers advised that they could not assess damage whilst Govt had not classified their land, in my view this is wrong and irrelevant as damage had to be assessed irrespective of land classification which largely affected if a house could be rebuilt on that land and if so what revised compliance regulation would have to be followed – morally some financial recognition should accorded in settlement. IAG recognize stress in a total loss situation by offering a payment of $2000 which in my view is a way of limiting their liability but proves their should be recognition.


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